What is the Arctic Wolf IR JumpStart Retainer?

The Arctic Wolf Incident Response JumpStart Retainer is a long title for an extremely clever solution that helps your company out of trouble when a cyberattack occurs. Today we talk to Christof Gedig, CTO at Cristieto find out who this service is for and what exactly it offers.

Q: Christof, what is the Arctic Wolf IR JumpStart Retainer?

A: The Arctic Wolf IR JumpStart Retainer is a cost-effective, outsourced security subscription, the one 1-hour response time for incident response and damage control promises – ideal for companies that have fallen victim to a cyber attack.

Q: Who is the Arctic Wolf IR JumpStart Retainer intended for?

A: The solution is particularly suitable for companies that are not yet ready to set up a fully outsourced Security Operations Center (SOC) but still want to take advantage of many of the benefits of a SOC when the inevitable cyberattack occurs. Companies of all sizes should consider this service as an essential Lifeline to cybersecurity expertise consider when an emergency occurs.

Q: What does the solution offer if my company is affected by ransomware?

A: When a Ransomware attack takes place, quick action is crucial to limit damage. Retainer package combines a industry-leading 1-hour response time with Incident response planning and discounted rates for the insurance-certified, experienced IR team at the Arctic Wolf SOC in Frankfurt. In addition to 1-hour SLA without prior hourly prepayment receive IR JumpStart customers an Incident Response Plan, the all critical information for a rapid response to ransomware attacks. This IR plan will developed during the onboarding phase and sure stored at Arctic Wolf – which can shorten the entire recovery process by days.

Q: Does the service include ransom negotiations?

A: Yes, if a Data recovery is not possible and Negotiations with the attackers required, Arctic Wolf can professional negotiation experts at discounted rates for IR Retainer customers. Only very few companies have in-house experts for ransomware negotiations, therefore this can be a decisive cost savings after an attack.

Q: How important is negotiation with ransomware attackers?

A: Companies often panic when their systems are locked and a Ransom demanded Therefore, it is crucial to seek expert advicebefore communicating with the attackers. Arctic Wolf claims that in 2024 they were able to reduce their customers' ransom demands by over 92% on average. However, all cases are different, and a reduction of the ransom is not guaranteed. There are also no guarantee that the attackers will keep their word, even if a ransom is paid.

Thank you, Christof! Expert help within one hour after a ransomware attack sounds like an invaluable service for any business.

For further information and to request a free and non-binding offer for your company visit: https://cristie.de/arctic-wolf-jumpstart-retainer/.