Cristie Data GmbH logo
Contact

Support

Whether it's technical challenges, licensing issues, or unexplained error messages, our support team is there for you.

Simply select the appropriate area or contact us directly. We will be happy to help you.

Technical support.

You can easily reach our technical support by email or phone from Monday to Friday from 08:00 a.m. to 17:00 p.m.

Outside of normal business hours and on public holidays, you can reach our English-speaking 24-hour support for our Cristie Software product:

Important for

Support requests.

Please have the following information ready for support requests:

  • License number or contract number
  • Program version
  • Operating system
  • Existing hardware
  • Available error messages and log files

ticket form.

You are also welcome to submit your request using our ticket form. Log files can also be sent via the form. As soon as a ticket is created in our system, you will be notified via email. If you would like to be called back regarding a specific issue, please use our callback form. We will contact you as soon as possible. All inquiries are answered by our service technicians. If a request cannot be resolved immediately, our support team collaborates with other service centers and technical facilities around the world to find a solution as quickly as possible.

Create a support ticket
Email support@cristie.de

TeamViewer

Remote assistance .

We use the TeamViewer application as part of our remote support services. TeamViewer uses full encryption based on a 2048-bit RSA public/private key exchange and AES session encryption (256-bit). This technology is also used for https/SSL and is considered completely secure according to the current state of the art. Since the private key never leaves the client computer, this process technically ensures that intermediary computers cannot decrypt the data stream on the internet. This also applies to the TeamViewer routing server. If you have any questions, please contact our support team.

For support inquiries, please use our ticket form. We'll be happy to call you back regarding a specific issue. Please fill out our callback form. 

Start Teamviewer session

Customer Support Portal

Click here to access the support and customer portal. 

Support and customer portal

CMT26 - Registration
Cristie Mopped Tour 2026

Our services are aimed exclusively at business customers. Please use a corporate email address for your inquiry (e.g., no @gmail.com, @gmx.de, or @web.de addresses).

Cristie Data - Savings - VMware Licensing Costs (Solution Overview (PDF))

Cristie Data - Job Application

Cristie Data - Job Application

Metadata Management Webinar 18.11.2025 - Registration

Our services are aimed exclusively at business customers. Please use a corporate email address for your inquiry (e.g., no @gmail.com, @gmx.de, or @web.de addresses).

Metadata Management Webinar 17.09.2025 - Registration

Our services are aimed exclusively at business customers. Please use a corporate email address for your inquiry (e.g., no @gmail.com, @gmx.de, or @web.de addresses).

CMT25 - Registration
Cristie Mopped Tour 2025

Our services are aimed exclusively at business customers. Please use a corporate email address for your inquiry (e.g., no @gmail.com, @gmx.de, or @web.de addresses).

I am interested in emergency support for Cristie & Arctic Wolf!

Your it-sa 2024 ticket
Request free tickets. You can also request multiple tickets using the comments section.






Participation subject to availability.

CMT24 - Registration
Cristie Mopped Tour 2024






Participation subject to availability.

Watch the DORA video

Watch the Spectra Tape video

Watch the NIS2 Directive video

Save the Data - Event Registration






Participation subject to availability.

Arctic Wolf - Security Breakfast





Participation subject to availability.

Arctic Wolf - Security Breakfast Event





Participation subject to availability.

eBook: Transform Your Business with Mature Data Management

Understanding LTO-9 Tape Technology – White Paper

Understanding LTO-9 Tape Technology – White Paper

Contact Info

Nordring 53-55, 63843 Niedernberg, Germany

info@cristie.de

+49 (0) 6028 97950

Our services are aimed exclusively at business customers. Please use a corporate email address for your inquiry (e.g., no @gmail.com, @gmx.de, or @web.de addresses).

Request a monthly quote for cloud protection

Select multiple items by pressing the Ctrl or Cmd key while selecting.

*You can determine the number of assigned licenses in Microsoft 365 by navigating to the Microsoft 365 Admin center > Billing > Licenses page.

** The following subscriptions are not charged by Cristie Cloud Backup for Google Workspace:
Google Voice Starter (SKU ID: 1010330003)
Google Voice Standard (SKU ID: 1010330004)
Google Voice Premier (SKU ID: 1010330002)

On the way to the intelligent world – Whitepaper

As new technologies such as 5G, IoT, cloud computing, and big data are used in digital transformation, enterprise IT architecture is moving toward a hybrid framework of “traditional IT + private cloud + public cloud + edge.”

Striding Towards the Intelligent World – White Paper

As new technologies, such as 5G, IoT, cloud computing, and big data, are being applied in digital transformation, enterprise IT architecture is moving towards a hybrid framework of “traditional IT + private cloud + public cloud + edge”. This report provides an in-depth outlook on the development of the data storage industry.

Zero Trust Data Security for Dummies